Knowledge Management

The vision

Visualize that a problem arises and you (customer, agent, service technician) begin to resolve it - right next to you, there will be an expert in this specific area to help you. It ensures that you solve the problem in the most optimal way and don’t forget anything. The result will be a much quicker and more accurate troubleshooting process.

Imagine also that you can automatically retrieve status information from other relevant systems in order to accelerate the process before you begin troubleshooting. In short, you have all relevant information at hand when debugging starts.

Then imagine that after this knowledge has been used for a period, we can automatically make the knowledge base even smarter than the expert! It is Dezide Advisor!

Dezide Advisor can be used for technical problem solving and for non-technical customer services in Citizen Management Service, telecommunications, electricity etc.

We combine Dezide Advisor with TOPdesk in Service Management, by providing Guided troubleshooting to employees in the Service- desk and customer service, and in this way we can help you find the right solution for the customer faster and cheaper.

We can make knowledgebase and Guided troubleshooting available to end users and customers at different levels, and thus demonstrate a reduction of request to the Service-desk and customer service, while users and customers experience an improved service.